Privacy Policy

Introduction

SheerGuard HQ (Pty) Ltd (“SheerGuard”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, request a quotation, purchase our products or services, apply for employment opportunities, register as a dealer/franchise, subscribe to our marketing communications, or otherwise interact with us.

By accessing and using our website, you acknowledge that you have read and understood this Privacy Policy.

Responsible Party

The responsible party for the processing of personal information is:

SheerGuard HQ (Pty) Ltd
Registration Number: 2017/452257/07
VAT Number: 4650279674

Physical Address:
60 Platina Street
Jukskei Park

2188
South Africa

Email: sales@sheerguardsa.co.za
Telephone: 082 929 6848 or 011 026 9762

Information Officer

In accordance with POPIA, our Information Officer is:

Leandra Neuwenhuys
Email: leandra@sheerguardsa.co.za
Telephone: 082 929 6848 or 011 026 9762

Any privacy-related queries, requests, objections, or concerns may be directed to our Information Officer.

Information We Collect

We may collect and process the following categories of personal information:

Identity Information

Name and surname
Company name
Job title
Identity or passport information where required by law

Contact Information

Email address
Telephone number
Physical address
Delivery address

Business Information

Dealer/franchise information
Company registration details
VAT numbers
Trade references

Website Usage Information

IP address
Browser type
Device information
Operating system
Geographic location data
Website interaction data

Marketing Information

Marketing preferences
Newsletter subscriptions
Communication preferences

Recruitment Information

Curriculum vitae (CV)
Qualifications
Employment history
References
Other information voluntarily submitted during application processes

How We Collect Information

We collect personal information:

Directly from you when you complete forms on our website.
When you request quotations or product information.
When you contact us by email, telephone, WhatsApp, or social media.
When you subscribe to newsletters or marketing communications.
When you apply for employment opportunities.
When you apply to become a SheerGuard dealer/franchise.
Through cookies and similar technologies when you visit our website.
Through lead-generation forms on Google and Meta platforms.

Purpose of Processing Personal Information

We process personal information for the following purposes:

Providing quotations and proposals.
Supplying products and services.
Managing customer accounts and relationships.
Processing orders and installations.
Facilitating warranty and after-sales support.
Responding to enquiries and requests.
Managing dealer applications and relationships.
Considering employment applications.
Improving our website and customer experience.
Conducting analytics and marketing activities.
Sending newsletters and promotional communications.
Complying with legal and regulatory obligations.

Protecting our legal rights and interests.

Lawful Basis for Processing

We process personal information only where lawful to do so, including where:

You have provided consent.
Processing is necessary to perform a contract.
Processing is required by law.
Processing protects a legitimate business interest.

Processing is necessary to pursue our legal rights.

Marketing Communications

With your consent, where required, we may send:

Promotional emails
Product updates
Newsletters
WhatsApp communications
SMS communications
Invitations to events or promotions

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure website functionality.
Improve user experience.
Analyse website traffic.
Measure advertising effectiveness.
Personalise content and marketing.

We may use technologies associated with:

Google Analytics
Google Tag Manager
Meta (Facebook) Pixel
HubSpot

You may manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Sharing of Personal Information

We may share personal information with:

Installation partners and contractors
Dealer/Franchise partners
Professional advisers
Legal and regulatory authorities
Cloud service providers
Technology and software providers
Marketing and analytics providers
Financial institutions where required

We only share information to the extent reasonably necessary for the purpose for which it was collected.

We do not sell personal information to third parties.

International Transfers

Because we operate internationally and use global technology providers, personal information may be transferred to, processed, or stored outside South Africa.

Such transfers may occur through platforms including Microsoft 365, HubSpot, Google Analytics, Google Tag Manager, Meta business services, Odoo, and related service providers.

Where information is transferred across borders, we will take reasonable steps to ensure appropriate protection and safeguards are in place.

Security Measures

We take reasonable technical and organisational measures to protect personal information against:

Loss
Unauthorised access
Unauthorised disclosure
Alteration
Destruction
Misuse

Security measures may include access controls, password protection, encryption technologies, security monitoring, employee confidentiality obligations, and secure cloud-based systems.

While we strive to protect information, no system can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Typical retention periods include:

Record Type	Retention Period
Customer records	Minimum 5 years
Quotations and business correspondence	Up to 5 years
Dealer/franchise records	Duration of relationship plus 5 years
Marketing consent records	While consent remains active
Recruitment records	Up to 12 months after application
Tax and accounting records	As required by applicable law
Website analytics data	Up to 36 months

Your Rights

Subject to applicable law, you have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of information where legally permissible.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Lodge a complaint regarding the processing of your personal information.

Requests may be submitted to our Information Officer.

Recruitment and Employment Applications

When you apply for employment opportunities with SheerGuard, we may process information contained in your application documents, including your CV, qualifications, references, employment history, and related information.

Application information will be used solely for recruitment and human resource purposes unless otherwise agreed.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of those sites separately.

Children’s Information

Our products and services are not directed at children. We do not knowingly collect personal information from persons under the age of 18 without the consent of a parent or legal guardian.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date. Continued use of our website following publication of changes constitutes acceptance of the updated Privacy Policy.

Complaints

If you have concerns regarding our processing of your personal information, please contact our Information Officer first so that we may attempt to resolve your concern.

You also have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Website: https://www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

Contact Us

For any questions relating to this Privacy Policy or our processing of personal information, please contact:

SheerGuard HQ (Pty) Ltd
Email: sales@sheerguardsa.co.za
Telephone: 082 929 6848

Information Officer
Leandra Neuwenhuys
Email: leandra@sheerguardsa.co.za
Telephone: 082 929 6848

    
 
 
       Posted on Google  
   
   Monique du Toit 
 
 
 
 Trustindex verifies that the original source of the review is Google. Friendly professional  service
  
 
      Posted on Google  
   
   Amanda Fischer 
 
 
 
 Trustindex verifies that the original source of the review is Google. In the space of approximately 3 hours, I had a site visit, received a quote and had Sheerguard installed by a highly professional team. Thank you for this excellent service. It was so easy!
  
 
      Posted on Google  
   
   Werner Hattingh 
 
 
 
 Trustindex verifies that the original source of the review is Google. Exceptional service. Second time I use them and very happy again
  
 
      Posted on Google  
   
   Dennis C 
 
 
 
 Trustindex verifies that the original source of the review is Google. ⭐⭐⭐⭐⭐ I've confidently referred several of my alarm installation clients to Sheerguard Cape Winelands, and the feedback has been consistently outstanding. Their clear burglar bars provide an excellent balance between security and aesthetics, making them the perfect addition for clients who want to secure their homes without compromising their views or the appearance of their property. The team is professional, knowledgeable, and reliable, delivering high-quality workmanship from the initial consultation through to the final installation. My clients have consistently commented on the neat installations, attention to detail, and exceptional customer service. As a security professional, it's reassuring to work alongside a company that shares the same commitment to protecting clients and providing a premium service. I highly recommend Sheerguard Cape Winelands to anyone looking for an effective, modern security solution that complements their alarm system perfectly.
  
 
      Posted on Google  
   
   Nikita Prins 
 
 
 
 Trustindex verifies that the original source of the review is Google. Abu and Jathniel did an amazing job, customer service was excellent, super pleased with the job done, very professional, can't recommended them more ! 🙏🏼
  
 
      Posted on Google  
   
   Annelie Heydenrych 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
      Posted on Google  
   
   Robert Scholtz 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very friendly, knowledgeable team, job well done, very professional. Very happy.
  
 
      Posted on Google  
   
   Olivia Jacobs 
 
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend SheerGuard Cape Winelands.  Not only do they provide great quality products but their service is exceptional.  It was a pleasure working with Lauren and her team. They were professional, efficient and the whole experience was effortless.  Securing my home has never been this easy.
  
 
      Posted on Google  
   
   Carmen Grove 
 
 
 
 Trustindex verifies that the original source of the review is Google. Best products, best service, best team! Highly recommend!
  
 
      Posted on Google  
   
   Fatima Sulaiman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Installed insect screen door as well as clear burgler bars. Cheapest of 4 quotes obtained. Struggled to get response from other companies after quotes. Thank you Lauren and team for your great service. Will definately recommend you and make use of your service in future.

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Monique du Toit

Friendly professional service

Amanda Fischer

In the space of approximately 3 hours, I had a site visit, received a quote and had Sheerguard installed by a highly professional team. Thank you for this excellent service. It was so easy!

Werner Hattingh

Exceptional service. Second time I use them and very happy again

Dennis C

⭐⭐⭐⭐⭐ I've confidently referred several of my alarm installation clients to Sheerguard Cape Winelands, and the feedback has been consistently outstanding. Their clear burglar bars provide an excellent balance between security and aesthetics, making them the perfect addition for clients who want to secure their homes without compromising their views or the appearance of their property. The team is professional, knowledgeable, and reliable, delivering high-quality workmanship from the initial consultation through to the final installation. My clients have consistently commented on the neat installations, attention to detail, and exceptional customer service. As a security professional, it's reassuring to work alongside a company that shares the same commitment to protecting clients and providing a premium service. I highly recommend Sheerguard Cape Winelands to anyone looking for an effective, modern security solution that complements their alarm system perfectly.

Nikita Prins

Abu and Jathniel did an amazing job, customer service was excellent, super pleased with the job done, very professional, can't recommended them more ! 🙏🏼

Annelie Heydenrych

Robert Scholtz

Very friendly, knowledgeable team, job well done, very professional. Very happy.

Olivia Jacobs

I highly recommend SheerGuard Cape Winelands. Not only do they provide great quality products but their service is exceptional. It was a pleasure working with Lauren and her team. They were professional, efficient and the whole experience was effortless. Securing my home has never been this easy.

Carmen Grove

Best products, best service, best team! Highly recommend!

Fatima Sulaiman

Installed insect screen door as well as clear burgler bars. Cheapest of 4 quotes obtained. Struggled to get response from other companies after quotes. Thank you Lauren and team for your great service. Will definately recommend you and make use of your service in future.